Billing

Refunds, Cancellations & Billing

Plain-English on money.

Skeleton draft — pending attorney review. This page is published as a transparent draft of Lucac LLC's policies. Final language will be reviewed by a Florida-licensed attorney before any customer agreement is signed. If you have questions about a specific clause, please email contact@lucacllc.com.

Effective date: 2026-05-27

One-time builds

  • The deposit (typically 50%) is non-refundable once work begins.
  • Work begins when we've received the access, content, and approvals needed to start.
  • Cancel before work starts: full refund minus a 5% admin fee.
  • Cancel mid-build: refund of the unworked balance. Work already delivered is invoiced and kept by the client.
  • If Lucac cancels: full refund of the unworked balance.

Care plans

Site Care ($149/mo), Growth Care ($349/mo), and Managed Systems ($749/mo):

  • Month-to-month after the first month.
  • Cancel anytime — give 5 business days' notice.
  • Pro-rata refund if Lucac cancels.
  • No pro-rata refund if the client cancels mid-month — you keep the service through the end of that month.

Billing

  • Stripe, ACH, or business check accepted (confirmed at contract).
  • Invoices are payable within 7 days.
  • Late fee: 1.5% per month on balances over 30 days past due.

Pass-through costs

Third-party costs are billed at cost with no markup, invoiced monthly or annually depending on the service.

Disputes

If something on an invoice looks wrong, email contact@lucacllc.com within 14 days of the invoice. We'll work it out in good faith before any formal escalation.

Chargebacks

Please contact us first — most billing issues are simple to fix. Filing a chargeback without contacting us terminates services immediately.